Customer Service Representative in Cincinnati at Crown Services, Inc

Date Posted: 6/14/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    5653 Union Center Drive
    Cincinnati
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/14/2019

Job Description

SUMMARY OF FUNCTIONS:

Quote preparation, Order Entry and data proofing.   Provide product application specifications.  Coordinates order release and order changes.   Outside Sales support.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Suggest potential products to satisfy the customer's requirements.

2. Prepares order based upon quotation and customer purchase orders.  

3. Critically reviews orders for specification, revisions level, part number, quantity level, pricing and requested delivery date.

4. Works with customer to resolve any questions or issues relative to order fulfillment.

5. Releases order to the shop with relevant paperwork. 

6. Coordinates order completion and costing documentation and close process.

7. Organizes shipment with freight carrier and paperwork.

8. Performs other duties as required.

ORGANIZATIONAL RELATIONSHIPS:

Reports to the Operations Mgr.  Coordinates activities with Sales, and other Department Managers.

Job Requirements

EDUCATION, EXPERIENCE and SKILLS:

1. Minimum of an Associate's Degree, Bachelor's Preferred 

2. 3 years customer service experience.

3. Ability to use personal computer - MS Office

4. Ability to establish priorities, work independently and proceed with objectives without supervision